Please select your question category
|
Your Fastboat Ticket will be issued by the fastboat company on the date of service, once the payment is completed. Reservation modification is allowed by advance notification at minimum 1 x 24 hours before departure date. Unless any Urgent circumtances you are welcome to contact us or your selected fastboat company. Contact details is provided on your Reservation Confirmation. Try to check your junk / spam mail otherwise you may contact us at info@fastboatgili.com Reservation confirmation is received within few minutes after online booking is completed. It will be sent to e-mail address registered on booking request. You will receive official confirmation from us after booking is completed. And we will reconfirm your arrangement (departure time, pick up service etc) one (1) day before date of service to your hotel / valid contact number. |
|
1. Ticket Booking is Made Online/Offline (via phone/whatsapp/chat/e-mail) 2. Customer will receive Booking Confirmation 3. Agent will reconfirm transfer arrangement via e-mail/WhatsApp/message/phone 4. If pick up is required, our driver will take customers from their accommodation and bring them to the Harbor 5. Payment has to be done on departure (before boarding) at our Harbor office by Cash/Credit Card unless tickets are being paid in advance 6. Customers will receipt tickets before boarding after payment process 7. On departure date to Bali, customer who booked return ticket need to be at Harbor (Gili Trawangan/Meno/Air/ Lombok) 1 hour before departure to check-in at our office 8. Customer need to register their drop off point and claim for the transfer once arrived back in Bali. Our on board staff will show the guest transportation to their appointed location. (additional charge is applied for places outside of free zone |
|
Route among those Islands can be arranged based on request by WhatsApp +62 852 3795 4309 or contacting us. Example: Island Hopper Ticket: IDR 1.000.000nett/person Date 1 Date 2 Date 3 |
|
Advance Payment via Paypal/Bank Transfer Payment collected by the Boat Company on the date of service. This methode of payment is to give you relief also avoid hassle in refund in case of any cancellation is needed for any urgent circumtances. All transaction will be in Indonesian Rupiah (IDR) and price is other currency will be converted to IDR based on the valid exchange of respected company. Cash and Credit Card is accepted. 3% fee is chargeable for payment by Credit Card Yes, prices are nett. Taxes are inclusive. |
|
Reservation cancellation is possible by advance notification via e-mail / phone at minimum 24 hours before departure time. Yes, re-booking seats is possible however it will be based on the availability upon booking is requested. There could be limited seats for last minute rquest You can contact Fast Boat company by finding their details on the reservation confirmation. Tell them your reason of cancelling your trip and if you need an alternative schedule. |
|
About 2 hours Joined Transfer. The company will send shared car for customers who need transfer service. In this case the pick up can be expected not sharp in time depends also on other customer but rest assured they will never neglact the customer. If you find inconvenient situation, you can contact us and we will do our utmost best to help. Infant, pregnant women, senior traveller with unsupported health condition Pick up & Drop off service within some areas in Bali (Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Sanur, Ubud & Denpasar ) are inclusive the price. For transfer service in Gilis / Lombok can be arranged personally. In case transfer service is not required passenger need to be at the Harbor at the latest 30 minutes before departure time. We are booking agent that provide service to book their fastboat ticket thus not any insurance covered by our end. Insurance is provided by fastboat operator however it is best to have your own travel insurance. |