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Frequently Asked Questions

Fast Boat Departure Points for Gili islands/Lombok:

Bali all ports: Padangbai Port (Pelabuhan Padangbai)
Lombok: Bangsal Port (Pelabuhan Bangsal)
Gili Trawangan: Gili Trawangan Port (Pelabuhan Gili Trawangan)
Gili Air: Gili Air Port (Pelabuhan Gili Air)
Gili Meno: Gili Meno Port (Pelabuhan Gili Meno)
Nusa Lembongan: Nusa Lembongan Port (Pelabuhan Nusa Lembongan)
Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida)

Fast Boat Departure Points for Nusa Lembongan/Nusa Penida

Bali all ports: Sanur Port (Pelabuhan Sanur)
Nusa Lembongan: Nusa Lembongan Port (Pelabuhan Nusa Lembongan)
Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida)

Is the transfer service inclusive of my ticket price?

Pick-up & Drop off services within some areas in Bali (Kuta, Legian, Seminyak, Jimbaran, Nusa Dua, Sanur, Ubud & Denpasar ) are inclusive of the price. Transfer service in the Gili Islands & Lombok can be arranged personally.

In case a transfer service is not required passengers need to be at the Harbor at the latest 30 minutes before departure time.

Because of the COVID-19 pandemic, a lot of fast boat operators have temporarily suspended their free hotel transport service.
We can offer you a transport service during the booking for an additional fee.

What are the Travel Requirements during Covid-19?

Covid-19 requirements Gili Islands and Lombok from Bali valid per 20 July 2022

Age 17+ Years: Booster (3 vaccinations)
Age 6-17 Years: 2 vaccinations
Age below 6 Years:  Free to travel with a vaccinated adult

Rapid antigen (valid 1 x 24 hours) will be needed if the above requirements do not meet.
The rapid test is available at Padangbai port at IDR 100.000/person.

A non-vaccinated traveler must show Doctor's recommendation letter with PCR Test (valid 3 x 24 hours)

Please contact or WhatsApp: +62 852 3795 4309 for more information.

 

Do I receive a ticket for my reservation?

Your fast boat ticket will be issued by the fast boat company on the date of service, once the payment is completed.

Is it possible to modify my reservation?

Reservation modification is allowed by advance notification at a minimum of 1 x 24 hours before the departure date. Unless any Urgent circumstances you are welcome to contact us or your selected fast boat company. Contact details are provided on your reservation confirmation.

What should I do if I have not received any Booking Confirmation? 

Try to check your junk/spam mail otherwise, you may contact us at info@boatbalitogili.com.

When do I receive a confirmation?

Reservation confirmation is received within a few minutes after the online booking is completed. It will be sent to the email address registered on the booking request.

Can I buy a ticket among the Islands? (Island Hopper Ticket)

Route among those Islands can be arranged based on a request by WhatsApp at +62 852 3795 4309 or contact us.

Example:

Island Hopper Ticket: IDR 1.000.000nett/person
Inclusive: 3 tickets for island hopping & transfers

Date 1
Bali -  Gili islands /Lombok
Depart at 09.00 am from Padang Bai Harbor (90minutes) arriving in Gili/ (2 hours) in Lombok
Hotel pick-up is inclusive

Date 2
Gili - Lemobongan / Nusa Penida/Ceningan
Depart Gili/Lombok at 11.00 am arriving in 2 hours in Lembongan /Nusa Penida / Ceningan
Check in in Gili/Lombok harbor at 10.00am

Date 3
Lembongan/Nusa Penida/Ceningan - Bali
Depart from Lembongan /Nusa Penida /Nusa Ceningan at 04.00 pm arriving in Serangan Harbor - Bali in 30 minutes
Free drop off to Sanur, Kuta, Legian, Seminyak, Tuban, Jimbaran

How long takes the transfer from Bali to the Gili Islands?
About 2 hours.

How long takes the transfer from Bali to Nusa Lembongan?
About 30 minutes.

How long takes the transfer from Bali to Nusa Penida?
About 30 minutes.

How does our service works?

1. Ticket Booking is made Online/Offline via WhatsApp/message/e-mail or phone

2. Customer will receive Booking Confirmation

3. Agent will reconfirm transfer arrangement via WhatsApp/message/e-mail or phone

4. If pick up is required, our driver will take customers from their accommodation and bring them to the Harbor

5. Payment has to be done on departure (before boarding) at our Harbor office by Cash/Credit Card unless tickets are being paid in advance

6. Customers will receive tickets before boarding after the payment process

7. On departure date to Bali, customers who booked return tickets need to be at Harbor (Gili Trawangan/Meno/Air/ Lombok) 1 hour before departure to check-in at our office

8. Customers need to register their drop-off point and claim for the transfer once arrived back in Bali. Our onboard staff will show the guests transportation to their appointed location. (additional charge is applied for places outside of the free zone. 

How do I pay for my fast boat booking?

Advance Payment via Paypal, Credit Card, Bank Transfer, and Wise.

Payment is collected by the boat company on the date of service.  This method of payment is to give you relief and also to avoid the hassle of a refund in case of any cancellation is needed for any urgent circumstances.

What currency is applied?

All transactions will be in Indonesian Rupiah (IDR) and the price is another currency that will be converted to IDR based on the valid exchange of the respected company.

What method of payment is accepted?

Cash, Credit Card, Paypal, Wise, and bank payments are accepted.
A 3% fee is chargeable for payment by Credit Card.

Can I cancel my reservation?

Reservation cancellation is possible by advance notification via e-mail/phone at a minimum of 24 hours before departure time.

Can I re-book fast boat seats after cancellation?

Yes, re-booking seats are possible however it will be based on the availability upon booking is requested. There could be limited seats for a last-minute request

What should I do if I have to cancel my reservation at the very last minute?

You can contact Fast Boat company by finding their details on the reservation confirmation. Tell them your reason for canceling your trip and if you need an alternative schedule.